Refund Policy

When we'll refund

• The file is faulty, corrupted, or won't download and we can't fix it.
• The asset is materially not as described on its product page.
• You were charged more than once for the same order.

Eligible refunds can be requested within 14 days of purchase.

What's generally not refundable

• Change of mind after a working file has been downloaded (digital goods can't be “returned”).
• Lack of the software or skills needed to open or edit a file (formats are listed on each product page).

That said, we review every request fairly — if something's gone wrong, tell us.

How to request a refund

Email support@inspographics.net from the address you used at checkout, with your order number (shown on your orders page) and a short note. Approved refunds are processed by Paddle (our Merchant of Record) to your original payment method; the related license and download access are then revoked.

Chargebacks

Please contact us before opening a dispute with your bank — we can almost always resolve issues faster directly.